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Dear CEO letters
Find our published Dear CEO letters. -
Firms' treatment of customers in vulnerable circumstances – review
The FCA has reviewed how firms are supporting customers in vulnerable circumstances, and whether existing guidance is still appropriate. -
Delivering good outcomes for customers in vulnerable circumstances – good practice and areas for improvement
See examples of good practice and areas for improvement to help your firm support customers in vulnerable circumstances. -
Financial promotions data 2024
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the FCA's rules. This data is for 1 January 2024 to 31 December 2024. -
Money laundering through the markets
The FCA has updated our analysis on the risk of money laundering through the markets. -
Firms’ use of the National Fraud Database (NFD) and money mule account detection tools
Money muling allows the criminal misuse of the financial system and facilitates fraud. We share the key findings from our review of payment services and account providers’ use of the National Fraud Database (NFD) and a money mule account detection -
Consumer Duty board reports: good practice and areas for improvement
Read the findings of our review into firms’ approaches to completing the first annual Consumer Duty Board report -
Complaints and root cause analysis: good practice and areas for improvement
The FCA sets out examples of good and poor practice following a thematic review on complaints and root cause analysis. -
CP24/26: Quarterly Consultation Paper No. 46
The FCA is consulting on changes including minor amendments to the anti-greenwashing rule and the Sustainability Disclosure Requirements (SDR). -
PS25/13: The MiFID Organisational Regulation
We summarise the feedback we received to CP24/24 and Chapter 4 of CP24/11 and set out our final rules to transfer the firm-facing requirements of the MiFID Org Reg into FCA Handbook rules. -
PS24/16: Operational resilience: Critical third parties to the UK financial sector
We set out, jointly with the PRA and the Bank, the proposed requirements and expectations for critical third parties (CTPs).