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Showing 101 to 110 of 1004 search results for consumer research.

  1. FS20/12: Intergenerational differences: summary of responses and next steps

    Feedback statements

    Published: 02/05/2019

    Last modified: 06/08/2026

    This feedback statement sets out our approach following the discussion paper on intergenerational differences we published last year.
  2. CP22/26: Quarterly Consultation Paper No. 38

    Consultation papers

    Published: 02/12/2022

    Last modified: 13/01/2023

    Once a quarter, we consult on proposed miscellaneous amendments to our Handbook.
  3. CP22/09: Expansion of the Dormant Assets scheme

    Consultation papers

    Published: 13/05/2022

    Last modified: 12/11/2025

    We are consulting on changes to the FCA handbook to reflect the expansion of the Dormant Assets Scheme.
  4. Financial Lives 2022 survey – people’s stories and the Consumer Duty

    Financial Lives

    Published: 26/07/2023

    Last modified: 10/11/2023

    Read selected stories about the experiences of respondents who completed the Financial Lives 2022 survey.
  5. Research Note: Further evidence on choices of dominated mortgage products

    FCA research

    Published: 22/05/2019

    Last modified: 03/06/2026

    FCA Occasional Paper No. 33 found that there was a surprising prevalence of 'dominated' choices in the UK mortgage market. Almost 30% of customers chose mortgage products that were strictly worse on all price dimensions than another available
  6. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews

    Published: 06/09/2016

    Last modified: 19/01/2021

    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).
  7. PS17/14: Markets in Financial Instruments Directive II implementation – Policy Statement II

    Policy statements

    Published: 03/07/2017

    Last modified: 03/07/2017

    This publication sets out our final rules on conduct issues, including research, inducements, client categorisation, best execution, the appropriateness test, taping, client assets and perimeter guidance. ... This Policy Statement covers the MiFID II
  8. Review on disclosure of costs by asset managers

    Multi-firm reviews

    Published: 28/02/2019

    Last modified: 18/02/2026

    We have reviewed how asset managers calculate and disclose transaction costs and how effective overall cost disclosures are.
  9. Research Note: Digital engagement practices: a trading apps experiment

    FCA research

    Published: 20/06/2024

    Last modified: 03/06/2026

    We investigated the effect of digital engagement practices, including gamification, on consumer trading behaviour.
  10. UK Payment Accounts: access and closures

    Corporate documents

    Published: 19/09/2023

    Last modified: 19/09/2023

    We set out key insights from our work on the provision of payment accounts to personal customers, businesses and charities. We also outline next steps.
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