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Showing 161 to 170 of 1004 search results for consumer research.

  1. MS18/1: General insurance pricing practices market study

    Market studies

    Published: 31/10/2018

    Last modified: 28/05/2021

    We have published the final findings of our general insurance pricing practices market study. As part of this, we set out a package of remedies to address the concerns identified.
  2. Occasional Paper No. 12: Encouraging consumers to act at renewal: Evidence from field trials in the home and motor insurance markets

    Occasional papers FCA research

    Published: 03/12/2015

    Last modified: 03/06/2026

    Auto-renewal can be beneficial to consumers for example by ensuring continuity of cover. ... However, the media, consumer groups and politicians have expressed concern that some consumers, often the elderly or vulnerable, pay high prices as a result of
  3. Research Note: Helping credit card users repay their debt: a summary of experimental research

    FCA research

    Published: 26/07/2018

    Last modified: 03/06/2026

    1 in 4 credit card payments are only at the contractual repayment amount (or just above it). Given the scale of the credit card market this is an important problem
  4. PS22/7: FCA regulated fees and levies 2022/23

    Policy statements

    Published: 27/06/2022

    Last modified: 16/08/2022

    We publish our final 2022/23 regulated fees and levies including feedback on CP21/7.
  5. TR14/21: Retail investment advice: Adviser charging and services

    Thematic reviews

    Published: 16/12/2014

    Last modified: 31/08/2016

    We also commissioned NMG Consulting to conduct consumer research into how consumers interact with advisory firms’ ongoing service propositions. ... Our consumer research highlighted the importance many consumers place on the ongoing service element of
  6. Investment pathways: Post-implementation review

    Multi-firm reviews

    Published: 11/07/2023

    Last modified: 11/07/2023

    Review on rationale and take-up, value, communications and asset allocation for investment pathways, and how these could impact consumer outcomes.
  7. Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions?

    Occasional papers FCA research

    Published: 25/03/2014

    Last modified: 03/06/2026

    Occasional Paper No. 3: How does selling insurance as an add-on affect consumer decisions? ... The paper also describes the results of this research, which show that the ‘add-on mechanism’ weakens consumers’ ability to discipline firms by shopping
  8. PS22/12: Pensions Dashboards rules for pension providers

    Policy statements

    Published: 01/11/2022

    Last modified: 14/04/2025

    Final rules and guidance requiring regulated pension providers to provide and enable information about personal and stakeholder pensions for pensions dashboards.
  9. Research Note: An empirical analysis of pricing differences by demographic characteristics in the UK mortgage market

    FCA research

    Published: 13/02/2025

    Last modified: 03/12/2025

    As part of our AI research series, we explore the potential for pricing differences by demographic characteristics in the mortgages market.
  10. CP22/23: Regulatory fees and levies: policy proposals for 2023/24

    Consultation papers

    Published: 29/11/2022

    Last modified: 06/06/2023

    We would like your views on the way we will raise our fees from 2023/24
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