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Showing 21 to 30 of 1004 search results for consumer research.

  1. AI and the future of retail financial services (The Mills Review)

    Corporate documents

    Published: 06/07/2026

    Last modified: 06/07/2026

    The Mills Review sets out how AI could reshape retail financial services by 2030 and beyond, and makes priority recommendations to the FCA on how it could respond.
  2. Research Note: Do consumers understand the risks associated with different ways of saving?

    FCA research

    Published: 18/03/2022

    Last modified: 03/06/2026

    We use the FCA’s Financial Lives survey to explore the extent to which consumers understand the risks and potential returns associated with different ways of saving.
  3. Business Plan 2022/23

    Business plans

    Published: 07/04/2022

    Last modified: 27/04/2022

    The FCA Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.
  4. FCA Research Agenda

    Corporate documents

    Published: 17/04/2019

    Last modified: 12/11/2025

    The FCA's research agenda sets out the broad areas of research most relevant to its Mission. It combines economics, statistics, behavioural science, and market data and intelligence together with newer techniques in machine learning and artificial
  5. The impact and effectiveness of Innovate

    Research insights FCA research

    Published: 29/04/2019

    Last modified: 03/06/2026

    Since launching Innovate we have received nearly 1,600 applications for support and have provided support to nearly 700 firms of varying shapes and sizes. We have played an active role in the fintech industry, and have produced policy on innovation
  6. Business Plan 2023/24

    Business plans

    Published: 04/04/2023

    Last modified: 02/07/2024

    The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy.
  7. Research Note: Digital design for financial products and services: Consumer impact of sludge, deceptive design, timeliness and simplification

    FCA research

    Published: 31/07/2025

    Last modified: 03/12/2025

    The FCA investigated the effect that harmful digital design practices, such as sludge and deceptive design, can have on how consumers make financial decisions.
  8. Research Notes: Improving outcomes for consumers considering investing in high-risk investments

    FCA research

    Published: 19/01/2022

    Last modified: 03/06/2026

    We've published 3 Research Notes on behavioural interventions we tested to improve outcomes for consumers considering investing in high-risk investments.
  9. A strategy for positive change: our ESG priorities

    Corporate documents

    Published: 03/11/2021

    Last modified: 27/07/2026

    The FCA's environmental, social and governance (ESG) strategy sets out our target outcomes and the actions we expect to take to deliver these, to support the transition to a net zero economy.
  10. Research Note: Discounts, Cashbacks, and Soft Toys: The Impact of Promotions on Consumer Decisions in the General Insurance Markets

    FCA research

    Published: 28/05/2021

    Last modified: 03/06/2026

    We conducted an online experiment simulating the experience of purchasing insurance, to understand how promotions could impact price comprehension and decision making in the general insurance market.
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