Search results
Showing 221 to 230 of 1004 search results for consumer research.
-
TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs)
This report presents the findings from the FCA thematic review which looked into the handling of claims from SMEs. -
PS20/8: Motor finance discretionary commission models and consumer credit commission disclosure
We’re banning commission models that give motor finance brokers/dealers an incentive to raise customers’ finance costs. -
Occasional Paper 65: Is timing of the essence? Testing when to engage UK pension customers
FCA research found that it’s difficult to drive pension engagement through emails. Firms should try innovative approaches to encourage customer engagement. -
Occasional Paper No. 34: Effects of the advice requirement and intermediation in the UK mortgage market
As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper -
Testing what gets consumers engaged with their pension – and why
This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang. -
FG25/2: Guidance for insolvency practitioners on how to approach regulated firms
We’ve updated our non-Handbook guidance for insolvency practitioners (IPs) on how to approach insolvencies of regulated firms. -
Review into the long-term impact of AI on retail financial services (The Mills Review)
We review how AI may reshape retail financial services for consumers, firms, markets and regulators by 2030 and beyond, and seek your views across 4 interrelated themes. -
Combating romance fraud – prevention, detection and supporting victims
The FCA sets out key findings from its review of how firms detect and prevent romance fraud, and the measures they take to protect their customers against it. -
Can robo-advice improve borrower repayment decisions?
Analysis showing that a simple automated ‘robo-advice’ tool significantly improved borrower repayment decisions in a randomised controlled trial. -
Understanding approaches to D&I in financial services
The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their