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Showing 241 to 250 of 1004 search results for consumer research.

  1. CP14/10: Proposals for a price cap on high-cost short-term credit

    Consultation papers

    Published: 15/07/2014

    Last modified: 04/11/2016

    This consultation paper (CP) discusses our cap and the detailed research and analysis that we carried out to inform our proposals. ... We believe 100% balances protecting consumers and allowing firms to continue offering loans for different lengths of
  2. Occasional Paper No. 55: Better the lender you know? Limited attention and lender familiarity in UK mortgage choices

    Occasional papers FCA research

    Published: 10/03/2020

    Last modified: 03/06/2026

    This Occasional Paper looks at the effect of brand loyalty when borrowers are choosing new mortgages. 
  3. Occasional Paper No. 9: Two plus two makes five? Survey evidence that investors overvalue structured deposits

    Occasional papers FCA research

    Published: 05/03/2015

    Last modified: 03/06/2026

    Understanding which combinations of product features and behavioural biases drive the misperceptions documented in this paper is an important topic for future research. ... Behavioural economics can help understand the mistakes consumers make, how firms
  4. Retail banks’ treatment of customers in vulnerable circumstances Multi-Firm Review: good practice and areas for improvement

    Multi-firm reviews

    Published: 12/04/2025

    Last modified: 12/04/2025

    Our review of how retail banks and building societies approach the treatment of customers in vulnerable circumstances, and specifically how they approach bereavement and power of attorney.
  5. DP 21/2: Diversity and inclusion in the financial sector – working together to drive change

    Discussion papers

    Published: 06/07/2021

    Last modified: 04/01/2023

    We are engaging financial firms and other stakeholders in a discussion on how we can accelerate the pace of meaningful change on diversity and inclusion in the sector.
  6. CP23/20: Diversity and inclusion in the financial sector – working together to drive change

    Consultation papers

    Published: 24/09/2023

    Last modified: 17/10/2025

    Alongside the Prudential Regulation Authority (PRA), we are consulting on proposals to introduce a new regulatory framework on Diversity and Inclusion (D&I) in the financial sector.
  7. FS16/13: Interim feedback to the Call for Input to the post-implementation review of the FCA’s crowdfunding rules

    Feedback statements

    Published: 09/12/2016

    Last modified: 09/12/2016

    In this Feedback Statement, we report on the main issues arising from the Call for Input to the post-implementation review of the FCA’s crowdfunding rules and set out our next steps.
  8. FCA publishes outcome of testing behavioural remedies to address under repayment of credit card debt

    News stories

    Published: 26/07/2018

    Last modified: 26/07/2018

    The FCA has published the outcome of a programme of behavioural research. The research looked at different ways repayment options can be presented to credit card customers to encourage those making low repayments to repay more when they can afford
  9. Gaming trading: how trading apps could be engaging consumers for the worse

    Research articles FCA research

    Published: 21/11/2022

    Last modified: 03/06/2026

    You may be familiar with the jumping green owl celebrating your completion of a Duolingo language lesson. Or perhaps you compete against your friends on Strava to run the most miles in a month. These are all examples of gamification – the use of
  10. Occasional Paper No. 41: Price discrimination in the cash savings market: One rate, one solution?

    Occasional papers FCA research

    Published: 25/07/2018

    Last modified: 03/06/2026

    The Cash Savings Market Study found that the cash savings market is not working effectively for many consumers. Significant amounts of easy access cash savings sit in accounts that were opened a long time ago, earning lower interest rates than those
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