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Showing 61 to 70 of 1004 search results for consumer research.
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Occasional Paper No. 27: Benchmark regulation and market quality
In this paper, we examine the implications of the benchmark regime change in the interest rate swap market on underlying market conditions. -
Research Note: A pilot study into bias in natural language processing
As part of our AI research series, we explore bias in a natural language context. -
Consumer support outcome: good practices and areas for improvement
Read the findings of our review into firms’ approaches to consumer support. -
Our Annual Report and Accounts 2022/23
Our Annual Report and Accounts sets out our progress and key achievements in the first year of our three-year strategy. -
CP25/27: Motor finance consumer redress scheme
The FCA consulted on an industry-wide compensation scheme for motor finance customers who were treated unfairly. -
Occasional Paper No. 8: Consumer Vulnerability
Stimulating debate and interest around the subject of consumer vulnerability so that firms better understand the issue and act appropriately. -
General insurance add-ons market study
We carried out both quantitative and qualitative consumer research, and undertook an innovative behavioural experiment in which we tested consumers’ reactions to the add-on mechanism in a simulated environment. ... Qualitative consumer research report -
PS26/3: Motor finance consumer redress scheme
Introducing an industry-wide redress scheme to compensate motor finance customers who were treated unfairly between 2007 and 2024. -
FCA annual work programme 2025/26
Our annual work programme details what we will deliver in 2025/26 on our 4 strategic priorities. -
Credit card market study: MS14/6
Our market study on the credit card sector focused on one of the largest consumer credit markets we regulate – there are around 30 million credit card holders in the UK.