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Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly. -
FG24/6: Guidance for firms that enables a risk-based approach to payments
Changes to our Payment Services and Electronic Money Approach Document to support new legislation tackling authorised push payment (APP) fraud. -
CP16/13: Changes to the Decision Procedure and Penalties Manual and the Enforcement Guide for the implementation of the Market Abuse Regulation
This Consultation Paper will be of interest to consumers who directly or indirectly deal and invest in any of the FIs indicated above. -
CP13/4: Distribution of retail investments: referrals to discretionary investment managers and adviser complaints reporting
We are consulting on some aspects of how to apply rules from our Retail Distribution Review. -
FG14/6 - Annuity comparison websites: Financial promotions review and guidance for firms
We received 12 responses to our guidance consultation paper from a range of respondents including firms, consumers and trade associations on behalf of their members. ... Further, as commission details should be prominently featured, there is therefore no -
Claims handling lessons learned from business interruption insurance
The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have -
CP19/9: Financial Services Compensation Scheme – Management Expenses Levy Limit 2019/20
The FCA and Prudential Regulation Authority (PRA) launched a joint consultation on the management expenses levy limit (MELL) for the Financial Services Compensation Scheme (FSCS) for 2019/20. The MELL ensures that the FSCS has adequate funding to -
GC16/1: Proposed guidance on voluntary redress schemes under the Competition Act 1998
Although this consultation does not directly affect consumers, it does explain how we will review and approve redress scheme applications. ... Therefore, consumers, and organisations that advocate consumer interests, may be interested to learn more about -
FG13/8 - A guide for Self-Invested Personal Pensions (SIPP) operators
trade bodies and consumer representatives, has now been finalised. -
Multi-firm review of contracts for difference providers’ provision of price and value
We reviewed a sample of contracts for difference (CFD) providers to understand how they comply with their obligations under the Consumer Duty 'Price and Value’ outcome.