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Showing 81 to 90 of 1004 search results for consumer research.

  1. CP15/24: Cash savings remedies

    Consultation papers

    Published: 23/07/2015

    Last modified: 02/11/2015

    We found that the cash savings market is not working well for many consumers and proposed remedies in four areas: disclosure; switching savings accounts; convenience of saving with different providers; and
  2. Guidance for firms on the fair treatment of vulnerable customers

    Finalised guidance

    Published: 23/02/2021

    Last modified: 22/07/2026

    Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.
  3. TR16/8: Packaged bank accounts

    Thematic reviews

    Published: 20/10/2016

    Last modified: 29/08/2025

    Findings from our thematic review into packaged bank accounts.
  4. Consumer Investments Strategy - 2 Year Update

    Corporate documents

    Published: 08/12/2023

    Last modified: 13/05/2024

    The FCA provides a 2 year update on its progress against the workstreams and outcomes it committed to in its Consumer Investments Strategy in September 2021.
  5. Occasional Paper No. 24: Behaviour and compliance in organisations

    Occasional papers FCA research

    Published: 16/12/2016

    Last modified: 03/06/2026

    This paper discusses the factors that influence effective compliance and provides suggestions for how regulators and firms can improve levels of compliance.
  6. PS19/16: High-Cost Credit Review: Overdraft policy statement

    Policy statements

    Published: 07/06/2019

    Last modified: 11/09/2020

    These are the final rules we are introducing to reform the overdraft market.
  7. TR14/2 – Thematic Review of Annuities

    Thematic reviews

    Published: 14/02/2014

    Last modified: 29/08/2025

    Read findings from the FCA thematic review of annuities.
  8. The growth gap: a literature review of regulation and growth

    FCA research

    Published: 17/10/2024

    Last modified: 03/12/2025

    We summarise the current evidence base connecting financial services regulation to economic growth and identify areas for future research.
  9. Research Note: ​​motor insurance pricing and local area ethnicity in England and Wales​

    FCA research

    Published: 10/12/2025

    Last modified: 03/06/2026

    We explore the impact of motor insurance prices on consumers from minority ethnic backgrounds.
  10. Understanding how our regulation can help SMEs access finance

    Calls for input

    Published: 18/03/2026

    Last modified: 07/05/2026

    FCA wants views on how regulation can help SMEs to access finance.
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