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Showing 111 to 120 of 9980 search results for complaints data.

  1. Firm level complaints data 2014 H2 [xlsx]

    Data

    Published: 26/03/2015

    Last modified: 30/03/2015

    Firm level complaints data 2014 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  2. Firm level complaints data 2015 H1 [xlsx]

    Data

    Published: 25/09/2015

    Last modified: 22/02/2016

    Firm level complaints data 2015 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  3. complaints-data-2014-h1-graphic.pdf [pdf]

    Documents

    Published: 24/09/2014

    Last modified: 25/09/2014

  4. Aggregate complaints data: 2016 H1

    Firms

    Published: 06/10/2016

    Last modified: 16/12/2025

    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

  5. Firm level complaints data 2014 H1 [xlsx]

    Data

    Published: 22/09/2014

    Last modified: 27/11/2014

    Firm level complaints data 2014 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  6. Aggregate complaints data charts 2016 H2 [pdf]

    Data

    Published: 26/04/2017

    These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2,

  7. Firm level complaints data 2013 H1 [xlsx]

    Data

    Published: 10/10/2013

    Last modified: 09/12/2013

    Firm level complaints data 2013 H1. For firms submitting 500 or more opened complaints within their six month reporting period. Contains opened, closed, upheld and speed of closure.

  8. Aggregate complaints data charts 2016 H1 [pdf]

    Data

    Published: 06/10/2016

    These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total

  9. FCA publishes complaints data for the second half of 2012

    Press Releases

    Published: 14/04/2013

    Last modified: 17/11/2021

    We have published the latest complaints data showing complaints to financial services firms between July and December 2012.

  10. Aggregate complaints data charts 2013 H2 [pdf]

    Data

    Published: 09/04/2014

    Last modified: 12/07/2016

    These charts look at total opened complaints over time, number of opened complaints by type of product, percentage change in volume of opened complaints for the ten most complained about product types between 2013 H1 and 2013 H2 and percentage of
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