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Our Consumer Duty focus areas
The FCA's priorities for 2025 to 2026, including embedding the Duty, support for firms and sector-specific focus areas. -
Complaints received by the FCA regarding settlements with whistleblowers - December 2021
The FCA answers multiple questions relating to complaints received by the FCA regarding settlements with whistleblowers for the period between 1 January 2015 and 29 November 2021. -
Helping firms provide more support to customers making investment decisions
Examples on providing consumers with greater levels of support, including getting closer to the advice guidance boundary for giving a personal recommendation. -
Report competition law infringements
Please let us know if you have contacted any other regulators or organisations with your complaint. ... Address. Email. Have you contacted any other regulators or organisations with your complaint? -
Pilot general Insurance value measures data – year ending 31 August 2019
The FCA has published general insurance (GI) value measures data value measures data for 28 insurers (including both UK and EEA firms) for the year ending 31 August 2019. -
Our Annual Report and Accounts 2023/24
Our Annual Report and Accounts sets out our progress and key achievements over the past year. -
New FCA data show 3.76 million complaints about financial services firms
Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA. -
FCA finalises revised Payment Services Directive (PSD2) requirements
The Financial Conduct Authority (FCA) has today published its approach to implementing the revised Payment Services Directive (PSD2). -
FCA publishes response to British Steel Pension Scheme complaints
The FCA has been investigating a number of complaints about our actions in relation to the British Steel Pension Scheme (BSPS). -
FCA Authorisations operating service metrics 2025/26 Q2
The FCA reports on its authorisations metrics quarterly, to provide greater transparency of its performance. This data covers July to September 2025.