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Showing 541 to 550 of 9982 search results for complaints data.
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Consumer Duty implementation plans
The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to act to deliver good outcomes for customers. The FCA sets out here the findings from their review of firms’ plans to embed -
Brexit and financial services: where have we got to?
Speech by Andrew Bailey, Chief Executive of the FCA, delivered at the City Banquet, Mansion House, London. -
CP15/28: Quarterly Consultation Paper No. 10
make minor amendments to SUP Chapter 16 to improve the data collection process for both firms and the FCA. ... make changes to our DISP rules to make complaints reporting requirements more consistent and clear. -
The FCA launches review into price comparison websites
Look at the possible inappropriate use of consumers’ data, or people being directed towards unauthorised insurers; and. ... Check firms are doing the basics, such as complying with all relevant FCA regulatory responsibilities and clearly explaining -
MS26/2: Claims management services: market study terms of reference
The FCA is conducting a market study into claims management services. -
FCA statement regarding motor finance firms’ financial resources
The FCA is writing to firms to remind them they must maintain adequate financial resources at all times. -
What does the future of insurance broking look like?
Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version. -
How to report suspected market abuse as an individual
Find out the different ways in which an individual can report a concern to us. -
PS17/26: Information about current account services
We are confirming changes to the Handbook to require providers of personal current accounts (PCAs) and business current accounts (BCAs) to publish information that will help customers to compare the service they could receive from different providers -
Consumer support outcome: good practices and areas for improvement
Read the findings of our review into firms’ approaches to consumer support.