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Price and Value Outcome: Good and Poor Practice
This publication collates insights from our supervisory work on the price and value outcome since the introduction of the Consumer Duty. It’s intended to help firms improve the way they think about fair value assessments. -
FCA proposes stronger requirements on oversight of appointed representatives
FCA launches consultation on improving the appointed representatives regime and tackling harm from this model. -
TenetConnect Limited (TCL) and TenetConnect Services Limited (TCSL) enter administration
TCL and TCSL oversaw networks of financial advisers, who operated as appointed representatives. -
Information on FCA guidance on professional indemnity insurance - February 2026
FCA provides information on FCA guidance professional indemnity insurance -
Joint FCA and ICO statement on regulatory expectations regarding firms’ approaches to vulnerability related data
This statement is to help firms understand and apply the FCA’s and ICO’s expectations for delivering good outcomes for retail consumers in vulnerable circumstances, in line with the Consumer Duty, and to maintain confidence in the lawful, fair -
Open banking takes next step forward with launch of UK Payments Initiative scheme
The UK Payments Initiative (UKPI) will give people more choice about how and when they pay for recurring goods and services. -
Millions of people set to get extra help with investments and pensions decisions
Over the next decade at least 18 million people could be offered extra help with their investments and pensions with the introduction of targeted support by the FCA. -
Letter from the Chairman to the Chief Ombudsman on application for certification under the Alternative Dispute Resolution (ADR) Directive
Grounds to refuse to deal with a complaint. 14A. The decision [to refuse to deal] can be made at any time prior to the expiry of three weeks of the date ... upon which the person received the final submissions of the parties, but it cannot be made after -
Information on Covid whistleblowing reports for 2020/21 - August 2021
The FCA provides information on the covid-specific whistleblower allegations referred to in the FCA's annual report for 2020/21. -
The Financial Conduct Authority and industry agree to improve the way consumer complaints are dealt with
Moreover, understanding the underlying reasons for complaints can help head off future problems. ... The review did not deal with PPI complaints, which have been addressed separately.