Showing 1 to 10 of 18044 search results for consumer research.

1. Research Note: Cryptoasset consumer research

   FCA research

   Published: 30/06/2020

   Last modified: 03/06/2026

   A quantitative study that increases understanding of the market size, consumer profiles and attitudes towards cryptoassets.

2. FCA and Payment Systems Regulator publish updated evidence on cash access

   Press Releases

   Published: 23/07/2021

   Last modified: 12/11/2024

   The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash.

3. Vulnerable customers encouraged to open up to firms to get the right support

   Press Releases

   Published: 07/03/2025

   Last modified: 05/12/2025

   Just 4 in 10 vulnerable customers say they have disclosed their needs to their financial services provider, new research from the FCA shows.

4. UK’s cash infrastructure and consumer research

   External research

   Published: 23/07/2021

   Last modified: 23/07/2021

   The FCA provides a broad overview of the access to cash evidence base, including the impact of coronavirus (Covid-19), which will inform the FCA's ongoing work on access to cash. 

5. Financial Lives 2020 survey

   Financial Lives

   Published: 26/07/2023

   Last modified: 17/07/2026

   Find out more about the Financial Lives 2020 survey including the FCA's reports and data. 

6. Research Note: Cryptoassets consumer research 2025

   FCA research

   Published: 16/12/2025

   Last modified: 03/06/2026

   This research note offers valuable insights into shifting behaviours and attitudes, helping us shape a regulatory environment that is both robust and responsive.

7. Mills Review Yonder Consulting Survey Results [pdf]

   External research

   Published: 06/07/2026

   External research commissioned to inform the Mills Review on how retail consumers understand, experience and engage with AI-enabled financial products and services.

8. Financial Advice Market Review (FAMR)

   Firms

   Published: 21/12/2015

   Last modified: 15/02/2023

   The Financial Advice Market Review (FAMR) was launched in August 2015. Read more about the work we have undertaken.

9. Consumer research on overdrafts [pdf]

   External research

   Published: 31/05/2018

10. Experience of insurance claimants consumer research report [pdf]

    External research

    Published: 22/05/2014

    Last modified: 12/09/2014

    Harris Interactive was commissioned to undertake a programme of consumer research to inform the Financial Conduct Authority’s (FCA) thematic review of insurers’ management of claims. This research aimed to understand the expectations of