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Showing 1021 to 1030 of 18048 search results for consumer research.

  1. Insurance multi-firm review of outcomes monitoring under the Consumer Duty

    Multi-firm reviews

    Published: 26/06/2024

    Last modified: 03/12/2025

    Our review of insurance firm approaches to monitoring customer outcomes.
  2. Occasional Paper No. 41: Price discrimination in the cash savings market: One rate, one solution?

    Occasional papers FCA research

    Published: 25/07/2018

    Last modified: 03/06/2026

    The Cash Savings Market Study found that the cash savings market is not working effectively for many consumers. Significant amounts of easy access cash savings sit in accounts that were opened a long time ago, earning lower interest rates than those
  3. Credit card competition working fairly well but concern for customers in long-term debt

    Press Releases

    Published: 03/11/2015

    Last modified: 26/10/2020

    The FCA has published its interim report into the credit card market, including its early thinking into potential remedies.
  4. FCA review finds evidence of life insurance and advisory firms ‘undermining the objectives of the RDR’ and consults on new guidance

    Press Releases

    Published: 17/09/2013

    Last modified: 07/02/2022

    The Financial Conduct Authority (FCA) has published a review to find out whether firms continue to be influenced by inducements from product providers, despite the Retail Distribution Review (RDR) coming into effect in January 2013
  5. DP15/4: Developing General Insurance Add-ons Market Study – Remedies: Value Measures

    Discussion papers

    Published: 24/06/2015

    Last modified: 24/06/2015

    We also conducted quantitative and qualitative consumer research, as well as a behavioural experiment. ... Qualitative consumer research report (The Development Team).
  6. FCA publishes interim feedback following a call for input to the post-implementation review of the rules for crowdfunding

    Press Releases

    Published: 09/12/2016

    Last modified: 09/12/2016

    The Financial Conduct Authority (FCA) has given an update on the post-implementation review of the loan-based and investment-based crowdfunding market. Our earlier call for input raised a number of issues for discussion; the feedback statement
  7. DP22/3: Operational resilience: critical third parties to the UK financial sector

    Discussion papers

    Published: 21/07/2022

    Last modified: 11/04/2023

    In this joint Discussion Paper with the Prudential Regulation Authority and the Bank of England, we share our views – and ask for yours – on potential ways to manage the systemic risks to our objectives posed by certain third parties.
  8. Occasional Paper No. 32: Now you see it: drawing attention to charges in the asset management industry

    Occasional papers FCA research

    Published: 05/04/2018

    Last modified: 03/06/2026

    As part of the Asset Management Market Study, the FCA wanted to understand the impact of different ways of presenting charges on investors’ decision-making and their understanding and awareness of charges.
  9. CP23/9 – Changing the scope of the baseline financial resilience regulatory return

    Consultation papers

    Published: 02/05/2023

    Last modified: 06/06/2023

    We’re consulting on changes to the scope of firms that provide us with baseline financial resilience data to include all full permission consumer credit firms.
  10. The Financial Conduct Authority publishes review into delivering ‘independent’ financial advice following the implementation of the Retail Distribution Review

    Press Releases

    Published: 20/03/2014

    Last modified: 20/03/2014

    Most firms are using the ‘independent’ tag correctly, which is important in helping consumers understand what service they are buying. ... In April, the FCA will be releasing the remaining part of the second cycle of research, which looks at how cost
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