Showing 421 to 430 of 18049 search results for consumer research.

421. Motor finance redress scheme firm-led communications: Insights from consumer and behavioural research [pdf]

     FCA research

     Published: 30/03/2026

     Behavioural research to improve firm‑led communications for the FCA’s motor finance redress scheme, helping firms explain the scheme, invite opt‑in and deliver clear consumer outcomes.

422. High-cost credit review update

     Feedback statements

     Published: 31/01/2018

     Last modified: 13/01/2026

     We are publishing an update on progress and direction of travel in our high-cost credit review, indicating the further work we are doing and the timelines for our work.

423. Service standards 2018/19

     Data

     Published: 24/06/2019

     Last modified: 24/06/2019

     The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

424. Residential interest only mortgages (Experian) [pdf]

     External research

     Published: 02/05/2013

     Last modified: 02/05/2013

     Volumes, concentrations and maturity horizons

425. FCA sets out its priorities for 2019/20

     Press Releases

     Published: 17/04/2019

     Last modified: 13/03/2024

     The FCA published our Business Plan for 2019/20, outlining key priorities for the year.

426. Payment Accounts Regulations: Linked Services List

     Firms

     Published: 29/04/2022

     Last modified: 18/05/2022

     This list includes standard terms and definitions to describe these linked services, which Payment Services Providers must use where applicable.

427. Do the right thing: Part II

     Speeches

     Published: 21/10/2025

     Last modified: 21/10/2025

     Speech by Therese Chambers, joint executive director of enforcement and market oversight, delivered at the City & Financial Global FCA Investigations and Enforcement Summit.

428. Sue Lewis appointed Chair of the Financial Services Consumer Panel

     Press Releases

     Published: 29/04/2013

     Last modified: 29/04/2013

     Sue Lewis has been appointed the new Chair of the independent Financial Services Consumer Panel. The Panel advises the FCA on the interests and concerns of consumers providing constructive challenge to its policymaking process.

429. 2018 Disclosure Log

     Last modified: 18/12/2025

     The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2018. 

430. Ageing population and financial services

     Speeches

     Published: 16/10/2017

     Last modified: 16/10/2017

     Speech by Linda Woodall, Director of Life Insurance and Financial Advice, delivered at the Ageing Population Occasional Paper launch event.