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Investment Funds, Markets Liquidity and the Investor
Speech by David Lawton, Director of Markets Policy and International, FCA, delivered at The 9th Financial Risk International Forum in Paris on 21 March 2016. This is the text of the speech as drafted, which may differ from the delivered version. -
CP25/27: Motor finance consumer redress scheme
The FCA consulted on an industry-wide compensation scheme for motor finance customers who were treated unfairly. -
Firms encouraged to explore new approaches to increase pension engagement
FCA research highlights when and how firms can improve their communications to help consumers make informed decisions about their retirement savings. -
Occasional Paper No. 27: Benchmark regulation and market quality
In this paper, we examine the implications of the benchmark regime change in the interest rate swap market on underlying market conditions. -
FCA consults on complaints handling improvements
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone -
Transcript of consumer views on the potential risks of buy now pay later [pdf]
Research as part of the Woolard Review into change and innovation in the unsecured credit market -
Statement on communications in relation to PRIIPs and UCITS
Issuing limited forbearance to allow firms to provide additional disaggregated disclosure on costs and charges to support the aggregated figure. This is the result of engagement with the investment trust industry. -
Access to cash coverage in the UK 2025 H2
The FCA provides an overview of geographical cash access coverage in the UK at the end of the second half-year (June to December) of 2025. -
Price comparison websites failing to meet FCA expectations
We also found, through our consumer research, that consumers had a number of misconceptions about the services they provided. ... The FCA’s review looked at 14 price comparison websites between December 2013 and April 2014 and also included in-depth -
Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]
The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research.