Showing 461 to 470 of 18049 search results for consumer research.

461. MS24/1: Pure Protection Market Study

     Market studies

     Published: 25/08/2024

     Last modified: 03/03/2026

     The FCA intends to launch a market study into the distribution of pure protection products to individuals, to understand whether the market is functioning well and consumers are receiving good outcomes.

462. FCA consults on motor finance compensation scheme

     Statements

     Published: 07/10/2025

     Last modified: 03/12/2025

     FCA is consulting on an industry-wide scheme to compensate motor finance customers who were treated unfairly between 2007 and 2024.

463. Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]

     Financial Lives

     Published: 29/07/2020

     The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research.

464. Information on whistleblowing research - December 2024

     FOI releases

     Published: 06/12/2024

     Last modified: 30/01/2025

     FCA provides information on whistleblowing research.

465. PS26/3: Motor finance consumer redress scheme

     Policy statements

     Published: 29/03/2026

     Last modified: 03/07/2026

     Introducing an industry-wide redress scheme to compensate motor finance customers who were treated unfairly between 2007 and 2024.

466. FCA begins review of financial advice market

     Press Releases

     Published: 01/05/2019

     Last modified: 11/04/2024

     The FCA is asking for feedback on its proposed approach to reviewing the Retail Distribution Review and the Financial Advice Market Review.

467. Russian invasion of Ukraine: operational and cyber resilience

     Firms

     Published: 08/03/2022

     Last modified: 31/01/2023

     What you should consider in relation to your operational and cyber resilience in light of Russia’s invasion of Ukraine.

468. Help is available for those who need it, says FCA

     Press Releases

     Published: 17/05/2023

     Last modified: 17/05/2023

     The FCA reminds borrowers they can get help from their lenders if they are struggling to keep up with payments, as it found the number of people struggling to meet bills and credit repayments has risen by 3.1m since May 2022 (10.9m, compared to 7.8m

469. The institutionalisation of customer service

     Speeches

     Published: 12/03/2013

     Last modified: 01/07/2013

     Speech by Martin Wheatley - Managing Director, Conduct Business Unit at the Chartered Institute for Securities & Investment

470. General insurance add-ons market study

     Market studies

     Published: 24/07/2014

     Last modified: 01/04/2016

     We carried out both quantitative and qualitative consumer research, and undertook an innovative behavioural experiment in which we tested consumers’ reactions to the add-on mechanism in a simulated environment. ... Qualitative consumer research report