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Showing 661 to 670 of 18048 search results for consumer research.

  1. FCA announces next steps on improving the compensation framework

    Press Releases

    Published: 14/12/2022

    Last modified: 14/12/2022

    The FCA has published the feedback it received to its call for input on the framework for protection provided through the Financial Services Compensation Scheme (FSCS), following concerns about increasing costs.
  2. Firms making good progress in handling unauthorised transactions

    Press Releases

    Published: 28/07/2015

    Last modified: 28/07/2015

    Our consumer research showed just how distressing unauthorised transactions can be and we are pleased that firms recognise this.”. ... We commissioned independent consumer research to support our thematic review of firms.
  3. FCA website project enters its final phases

    News stories

    Published: 19/04/2016

    Last modified: 20/04/2016

    After a year of planning and extensive research with our users, we will be launching our redesigned website in June. ... We have spent time testing and refining ideas and designs, with a wide cross section of website users, including firms and consumers.
  4. Keynote address: Financial crime in the FCA world

    Speeches

    Published: 01/07/2013

    Last modified: 18/07/2013

    Speech by Tracey McDermott, Director of Enforcement & Financial Crime, the FCA, at the FCA Financial Crime Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
  5. Research Note: Navigating the disclosure trade-off: Balancing flexibility and standardisation in cost-of-credit information

    Published: 29/04/2026

    Last modified: 29/04/2026

    This FCA Research Note explores the potential trade-off between the standardisation provided by a rules-based regulatory approach and the effects on consumer understanding of the more flexible, outcomes-focused Consumer Duty.
  6. CP22/09: Expansion of the Dormant Assets scheme

    Consultation papers

    Published: 13/05/2022

    Last modified: 12/11/2025

    We are consulting on changes to the FCA handbook to reflect the expansion of the Dormant Assets Scheme.
  7. Wholesale market policy – a year in review

    Speeches

    Published: 11/12/2015

    Last modified: 11/12/2015

    Speech by David Lawton, Director of Markets Policy and International, FCA, delivered at the ICI Global Trading and Market Structure Conference in London on 8 December 2015. This is the text of the speech as drafted, which may differ from the
  8. Research Note: Discounts, Cashbacks, and Soft Toys: The Impact of Promotions on Consumer Decisions in the General Insurance Markets [pdf]

    FCA research

    Published: 28/05/2021

    We conducted an online experiment simulating the experience of purchasing insurance, to understand how promotions could impact price comprehension and decision making in the general insurance market.
  9. FCA update on cash savings - September 2024

    Multi-firm reviews

    Published: 18/09/2024

    Last modified: 04/08/2026

    We update on progress in the cash savings market since our update in December 2023, following the publication of our review in July 2023.
  10. Information on car insurance companies - April 2024

    FOI releases

    Published: 10/04/2024

    Last modified: 02/01/2025

    FCA provides information on car insurance companies.
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