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Review of firms' treatment of customers in vulnerable circumstances
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. -
FCA reveals findings from its first Financial Lives Survey
The Financial Conduct Authority (FCA) has today published the results of its Financial Lives Survey 2017. -
Occasional Paper 69: Distress deferred? The impact of Buy Now Pay Later credit on consumer indebtedness and arrears
This FCA paper examines who is using Deferred Payment Credit (DPC), also known as unregulated Buy Now Pay Later, and its impact on their financial outcomes. -
Occasional Paper No. 23: Full disclosure: a round-up of FCA experimental research into giving information
This paper describes the results of eight experiments into giving information carried out by the FCA. -
UK Payment Accounts: access and closures
We set out key insights from our work on the provision of payment accounts to personal customers, businesses and charities. We also outline next steps. -
Consumer credit — high-cost short-term credit lending data
This page highlights insightful findings about the high-cost short-term credit market, drawing on both the new regulatory return data submitted to the FCA by consumer credit firms and the FCA's Financial Lives Survey 2017. -
Keeping pace with rising costs – improving financial inclusion for consumers
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Financial Inclusion Virtual Summit 2022 -
Occasional Paper No. 13: Economics for Effective Regulation
Occasional Paper No. 13: Economics for Effective Regulation. Occasional papers FCA research First published:. ... This new methodology draws on recent advances in academic research and regulatory best practice to extend conventional approaches to -
Call for mortgage intermediaries willing to help mortgage prisoners
We want to hear from mortgage intermediaries who will work with mortgage prisoners to help them identify and move to an active lender where this is possible, or signpost them to additional support such as debt advice. -
Firms continue to fail to meet our expectations on their use of dealing commission
We summarise our findings from a review that analysed dealing commission expenditure across 31 investment managers (covering asset managers, wealth managers and host-authorised corporate director providers) between 2012 and 2015.