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Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support
The FCA are providing selected statistics in this research note from its Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023. -
Vote Reporting: Feedback Statement from the Vote Reporting Group
The Vote Reporting Group summarises the feedback received in response to its consultation and discussion paper. -
ScamSmart prompts tens of thousands of pension holders to seek information
The number of people seeking information about pension scams has soared since the launch of the first joint campaign by the Financial Conduct Authority (FCA) and The Pensions Regulator (TPR) this summer. -
FS19/5: Effective competition in non-workplace pensions
We have published our recent work on competition in the non-workplace pensions market. We are setting out the issues we have identified and seek stakeholder views to help develop our proposals for change. -
PS22/13: Calculating redress for non-compliant pension transfer advice
We set out the changes to our methodology for calculating redress for consumers who suffered financial loss from transferring from a defined benefit to a defined contribution pension scheme following non-compliant advice. This includes former -
Safe Hands Plans withdraws application for authorisation
Safe Hands Plans Limited has withdrawn its application to the FCA for authorisation as a funeral plan provider. Safe Hands Plans will not be taking on new customers. Do not buy a new funeral plan from this firm. -
FCA review finds evidence of growing competition in retail banking
Greater competition in retail banking is driving choice and lower prices for consumers and small businesses. -
Consumer understanding: good practice and areas for improvement
Read the findings of the FCA's review into firms' approaches to consumer understanding. -
TR15/9: Embedding the Mortgage Market Review: Advice and Distribution
Thematic review TR15/9 [PDF]. This report should be read in conjunction with ESRO’s independent customer research report Understanding consumer expectations of the mortgage sales process. ... We assessed the quality and suitability of mortgage advice