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Showing 851 to 860 of 18048 search results for consumer research.
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Update on our work around pensions and retirement income
Pensions and retirement income is a priority sector for the FCA. Read more about our policy work and market monitoring in this area. -
TR15/10: Fair treatment for consumers who suffer unauthorised transactions
The FCA carried out work to discover whether consumers are being treated fairly in relation to unauthorised transactions. -
Research Note: Navigating the Disclosure Trade-off: Balancing Flexibility and Standardisation in Cost-of-Credit Information – Annex [pdf]
This FCA Research Note Annex explores the potential trade-off between the standardisation provided by a rules-based regulatory approach and the effects on consumer understanding of the more flexible, outcomes-focused Consumer Duty. -
TR14/11 - Price comparison websites in the general insurance sector
Read findings from the FCA review on the intermediation of general insurance products (private motor, home and travel) by price comparison websites. -
An evaluation of our guaranteed asset protection insurance intervention
In this paper, we evaluate our September 2015 add-on guaranteed asset protection (GAP) insurance intervention. -
Call for input to the post-implementation review of the FCA’s crowdfunding rules
In this paper we set out some of the recent developments across the crowdfunding sector and a number of concerns that we have identified in response. -
Digital design in customers' online journeys: good practice and areas for improvement
FCA findings on the design of digital acquisition journeys and customer outcomes. -
Interest rates and risk-based credit limits in the UK credit card market
We studied variation in interest rates and credit limits to investigate how UK lenders base choices on customers' risk. -
The Financial Conduct Authority publishes its findings on transition management
Over £165 billion of assets invested in pensions and other large funds are transferred between investment managers, markets and products every year – potentially affecting the returns enjoyed by millions of consumers on their investments – by -
The Financial Conduct Authority consults on guidance to clarify the boundary between different investment advice models
Consumer research was conducted as part of this work, focusing on the motivations and experiences of consumers purchasing investments without a personal recommendation. ... On 1 April 2014, the FCA took over responsibility for consumer credit and the