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Testing what gets consumers engaged with their pension – and why
This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang. -
Occasional Paper No. 19: Attention, Search and Switching: Evidence on Mandated Disclosure from the Savings Market
The new disclosure proposals were designed to help consumers identify better products and stimulate competition between firms. ... We test their effectiveness using field trials involving five regulated firms and 130,000 consumers. -
Occasional Paper 65: Is timing of the essence? Testing when to engage UK pension customers
FCA research found that it’s difficult to drive pension engagement through emails. Firms should try innovative approaches to encourage customer engagement. -
FCA outlines approach for implementation of Mortgage Credit Directive and regulatory framework for second charge mortgages
Christopher Woolard, FCA director of policy, risk and research said:. 'We recognise that second charge mortgages are beneficial for some customers but we are concerned that consumers can be put at ... Given the risk of consumer detriment, we want to -
Funeral plan providers – list of firms not authorised from 29 July 2022
Firms that will not be authorised to sell new funeral plans after 29 July and you should not buy a new plan from them. -
Financial Conduct Authority consults on restrictions on the retail distribution of regulatory capital instruments
One of our objectives is to ensure that consumers have the right degree of protection. ... However, while features between issues vary, these instruments can carry risks which many consumers may be unfamiliar with. -
The Financial Conduct Authority is calling for views following the publication of its interim report into the effectiveness of competition in the cash savings market
The interim findings of the Financial Conduct Authority’s (FCA) research indicate that because many consumers do not shop around, banks are able to pay lower interest rates to customers that ... The FCA will now undertake further research before taking -
TR15/6: Handling of insurance claims for Small and Medium-sized Enterprises (SMEs)
This report presents the findings from the FCA thematic review which looked into the handling of claims from SMEs. -
Occasional Paper No. 34: Effects of the advice requirement and intermediation in the UK mortgage market
As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper -
Assessing firms’ compliance with ‘back end’ cryptoasset financial promotions rules
The FCA outlines its findings and identifies good and poor practice for the wider sector to consider and make any necessary changes to their own practices.