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Showing 971 to 980 of 18048 search results for consumer research.

  1. Protections to help Buy Now Pay Later borrowers navigate their financial lives

    Press Releases

    Published: 18/07/2025

    Last modified: 18/07/2025

    Buy Now Pay Later (BNPL) borrowers will benefit from key protections in place for other types of lending, under proposals put forward by the FCA.
  2. Understanding approaches to D&I in financial services

    Multi-firm reviews

    Published: 12/12/2022

    Last modified: 13/12/2022

    The FCA observed how financial services firms are designing and embedding diversity and inclusion strategies. The observations give an overview of initiatives to improve diversity and inclusion, which industry leaders can consider in reviewing their
  3. FCA publishes the findings of its work into annuities sales practices and retirement income market

    Press Releases

    Published: 11/12/2014

    Last modified: 11/12/2014

    The Government’s reforms increase the at-retirement choices facing consumers, so it is vital that consumers are properly supported in making their decisions. ... The review found evidence indicating that firms‘ sales practices are contributing to
  4. Review into the long-term impact of AI on retail financial services (The Mills Review)

    Calls for input

    Published: 27/01/2026

    Last modified: 06/07/2026

    We review how AI may reshape retail financial services for consumers, firms, markets and regulators by 2030 and beyond, and seek your views across 4 interrelated themes.
  5. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers

    Published: 26/11/2015

    Last modified: 30/11/2015

    PPI research technical report [PDF]. This consultation affects:. consumers who were - or may have been - sold PPI. ... claims management companies, other paid advocates, and consumer organisations who take forward complaints about PPI on behalf of
  6. FCA action delivers £80 million savings in fees for credit card customers

    Press Releases

    Published: 06/03/2019

    Last modified: 06/03/2019

    In recent years, the FCA has focused on reducing the risk of harm that flows from customers being in debt that they cannot afford to repay. Some key areas of work have included: Targeted supervisory work to mitigate the risks from poor culture and
  7. FG25/2: Guidance for insolvency practitioners on how to approach regulated firms

    Finalised guidance

    Published: 28/04/2025

    Last modified: 28/04/2025

    We’ve updated our non-Handbook guidance for insolvency practitioners (IPs) on how to approach insolvencies of regulated firms.
  8. Redinel Korfuzi and Oerta Korfuzi sentenced to combined 11 years for £1m insider dealing and money laundering

    Press Releases

    Published: 04/07/2025

    Last modified: 05/12/2025

    Redinel Korfuzi sentenced to six years imprisonment, and Oerta Korfuzi, sentenced to five years imprisonment.
  9. The FCA and PRA propose measures to boost diversity and inclusion in financial services  

    Press Releases

    Published: 25/09/2023

    Last modified: 07/11/2023

    In consultation papers published today, the financial regulators have set out proposals to boost diversity and inclusion to support healthy work cultures, reduce groupthink, and unlock talent.
  10. A third of over 75s targeted by investment scams, as FCA urges consumers to take the time to check

    Press Releases

    Published: 05/12/2016

    Last modified: 05/12/2016

    A fifth (22%) of over 55s and a third (32%) of over 75s believe they have been targeted by an investment scam in the last 3 years Over half (55%) of those who have invested in financial products did so on their own, rather than making the decision
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