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Complaints Data Analysis: 2017 H2 [pdf]
This analysis looks at the aggregate complaints data for 2017 H2 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
FCA publishes Guidance Guarantee Policy Statement
This will ensure that consumers have the adequate level of protection following the range of reforms being introduced in the market. ... The FCA has an overarching strategic objective of ensuring the relevant markets function well. -
FCA publishes evaluation of its work on the financial advice market
FCA publishes evaluation of its work on the financial advice market. -
Transcript of a conference call between the FCA and market analysts on motor finance – November 2024 [pdf]
Nikhil Rathi, the FCA’s chief executive, hosted an analyst briefing regarding our announcement that we will consult on extending the time firms have to respond to consumer complaints about motor finance where a non-discretionary commission was -
Aggregate complaints data to 2024 H1 [xlsx]
Aggregate sector wide firm complaints data for 2024 H1. Including opened, closed, upheld, speed of closure and redress. -
Protecting access to cash and banking services
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0 -
Prospectus content - financial information – Primary Markets/TN/627.2 (Amendment) [pdf]
Answers to common questions on prospectus content - financial information, to help issuers and practitioners interpret FCA rules. -
MMR readiness tracking survey findings
Our second Mortgage Market Review (MMR) readiness survey shows that:. All firms planning to conduct mortgage business say they will implement MMR on time. -
The EU Market Abuse Regime – is it fit for purpose? [pdf]
Paper from the Future Horizons Conference. -
Previous editions of the retail intermediary market data
Find the FCA's previous analysis of the intermediary sector based on data drawn from the Retail Mediation Activities Return (RMAR).