Complaints Commissioner’s final reports

Read the Complaints Commissioner’s final reports and our responses.

2026

DateComplaints Commissioner's Report (CC)FCA response*
6 August 2026202500709[1]FCA Ref: 211678903
6 August 2026202500476[2]FCA Ref: 211767399
6 August 2026202500601[3] FCA Ref: 211922551
6 August 2026202500651[4]FCA Ref: 212000577
6 August 2026202500668[5]FCA Ref: 211911293
6 August 2026202500644[6]FCA Ref: 211959738
6 August 2026202500666[7]FCA Ref: 212026388
6 August 2026202600005[8]FCA Ref: 212083441
6 August 2026202500476[2]FCA Ref 211767399[9] 
16 July 2026202500665[10]FCA Ref: 211881025
16 July 2026202500673[11]FCA Ref: 212033420
16 July 2026202500483[12]FCA Ref: 211743884
18 June 2026202500641[13]FCA Ref: 211938929
18 June 2026202500487[14]FCA Ref: 211556724
18 June 2026202500534[15]FCA Ref: 211717588
4 June 2026202500626[16]FCA ref: 211740016
4 June 2026202500472[17]FCA ref: 21147979
4 June 2026202500539[18] FCA ref: 211813255
21 May 2026202500632[19]FCA ref: 211922896
21 May 2026202500524[20]FCA ref: 211693651
7 May 2026202500621[21]FCA ref: 211953685
7 May 2026202500625[22]FCA ref: 211921352
7 May 2026202500620[23]FCA ref: 211758968
7 May 2026202500586[24]FCA ref: 211756212
7 May 2026202500585[25]FCA ref: 211729133
7 May 2026202500548[26]FCA ref: 211842415
7 May 2026202500420[27]FCA ref: 211528380
7 May 2026202500277[28]FCA ref: 211243829[29]
7 May 2026202500442[30]FCA ref: 211680814
16 April 2026Final Report[31]No FCA ref
16 April 2026202500596[32]FCA ref: 211888052
16 April 2026202500598[33]FCA ref: 211923234
16 April 2026202500222, 202500317, 202500333 and 202500403[34]FCA ref: 210922190, 210912992, [35]
21164476 and 210810238[36]
16 April 2026202500559[36]FCA ref: 211858019
16 April 2026202500569[37]FCA ref: 211792824[38]
16 April 2026202500638[39]FCA ref: 211807868
16 April 2026202500595[40]FCA ref: 211868258
16 April 2026202500604[41]FCA ref: 211959806
16 April 2026202500447[42]FCA ref: 211657025[43]
2 April 2026202500486[44]FCA ref: 211681639
2 April 2026202500441[45]FCA ref: 211707394
2 April 2026202500511[46]FCA ref: 211745993
26 March 2026Final Report[47] and Final Report Summary[48] FCA response[49] and annex[50]
19 March 2026202400776[51]FCA ref: 211290730
19 March 2026202500432[52]FCA ref: 211715867
19 March 2026202500474[53]FCA ref: 211710919
19 March 2026202500468[54]FCA ref: 211558699
19 March 2026202500378[55]FCA ref: 211511257
19 March 2026202500528[56]FCA ref: 211808407
19 March 2026202500538[57]FCA ref: 211836925
19 March 2026202500404[58]FCA ref: 211032094
19 March 2026202500264[59]FCA ref: 211345068
19 March 2026202500495[60]FCA ref: 211678903
19 March 2026202500525[61]FCA ref: 211783337[62]
19 March 2026202500465 and 202500470[63]FCA ref: 21121893 and 211674060
19 March 2026202500506[64]FCA ref: 211879545
5 March 2026202300456[65]FCA ref: 206890327[66]
19 February 2026202500459[67]FCA ref: 211803283
5 February 2026202500355[68]FCA ref: 211556694
5 February 2026202500444[69]FCA ref: 211767158
5 February 2026202500461[70]FCA ref: 211635256
15 January 2026202500310[71]FCA ref: 211633144
15 January 2026202500392[72]FCA ref: 211693830
15 January 2026202500417[73]FCA ref: 211712170
15 January 2026202500443[74]FCA ref: 211714008
15 January 2026202500529[74]FCA ref: 211859984

* We will not usually post a response where the Complaints Commissioner has not upheld a complaint.

Previous years

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: Information added Final Report Summary added to 26 March 2026 entry
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First published: Last updated: 06/08/2026 See all updates

Complain about us, the PRA or the Bank of England (the regulators)[1187]

Compensatory payments for complaint handling delays[1188]
Complaints Commissioner[1189]
Complaints Commissioner’s final reports[1190]

Source URL: https://landmark-phase.live/about/how-we-operate/complain-about-regulators/complaints-commissioners-final-reports%3C/i%3E

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