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PS26/3: Technical annex 1 - Updated data, analysis of loss, and liability and cost methodologies [pdf]
Annex to PS26/3: Motor finance consumer redress scheme. -
Notification of FCA motor finance consumer compensation scheme – opt-in letter template for firms [docx]
Template for firms to use when contacting customers about their motor finance agreement. -
Motor finance redress scheme firm-led communications: Insights from consumer and behavioural research [pdf]
Behavioural research to improve firm‑led communications for the FCA’s motor finance redress scheme, helping firms explain the scheme, invite opt‑in and deliver clear consumer outcomes. -
Diagnostic report: FCA review of motor finance commission arrangements – March 2026 update [pdf]
This report is an updated version of the diagnostic report published in October 2025 (October diagnostic report) as part of consultation CP25/27. -
1. FCA Motor Finance Compensation Scheme: Factsheet for customers invited to join the scheme [pdf]
Join the FCA scheme for free to find out if you were given enough information about commission arrangements for motor finance. -
Information on targeted support - March 2026
FCA provides information on targeted support -
Motor finance redress scheme firm-led communications: Insights from consumer and behavioural research – technical annex [pdf]
Annexes for behavioural research to improve firm‑led communications for the FCA’s motor finance redress scheme, helping firms explain the scheme, invite opt‑in and deliver clear consumer outcomes. -
2. FCA Motor Finance Compensation Scheme: Factsheet for customers who have complained to their firm [pdf]
Information for customers who have already complained to their lender about motor finance. -
Research Note: Consumer Survey – Awareness of the relationship between vehicle dealerships and motor finance companies [pdf]
The extent to which those who used a captive lender were aware there's a relationship between the dealership and the lender. -
Motor finance redress scheme: PS26/3 analyst briefing [pdf]
Briefing, led by Nikhil Rathi, between the FCA and market analysts on the motor finance consumer redress scheme, 30 March 2026.