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Diagnostic report: FCA review of motor finance commission arrangements – March 2026 update [pdf]
This report is an updated version of the diagnostic report published in October 2025 (October diagnostic report) as part of consultation CP25/27. -
1. FCA Motor Finance Compensation Scheme: Factsheet for customers invited to join the scheme [pdf]
Join the FCA scheme for free to find out if you were given enough information about commission arrangements for motor finance. -
Information on targeted support - March 2026
FCA provides information on targeted support -
Motor finance redress scheme firm-led communications: Insights from consumer and behavioural research – technical annex [pdf]
Annexes for behavioural research to improve firm‑led communications for the FCA’s motor finance redress scheme, helping firms explain the scheme, invite opt‑in and deliver clear consumer outcomes. -
2. FCA Motor Finance Compensation Scheme: Factsheet for customers who have complained to their firm [pdf]
Information for customers who have already complained to their lender about motor finance. -
Research Note: Consumer Survey – Awareness of the relationship between vehicle dealerships and motor finance companies [pdf]
The extent to which those who used a captive lender were aware there's a relationship between the dealership and the lender. -
Motor finance redress scheme: PS26/3 analyst briefing [pdf]
Briefing, led by Nikhil Rathi, between the FCA and market analysts on the motor finance consumer redress scheme, 30 March 2026. -
Notice of Decision 2026: Paul Gaines trading as Beacon Hill Used Car Centre [pdf]
This Notice of Decision refers to a failure to carry on regulated activities. We imposed a cancellation. -
Consumer Survey – Awareness of the relationship between vehicle dealerships and motor finance companies – Technical Annex [pdf]
Technical note explaining how the survey was designed including sampling and data collection, data cleaning, and data weighting. -
Motor finance consumer redress scheme: PS26/3 analyst briefing transcript [pdf]
Transcript of a conference call led by Nikhil Rathi between the FCA and market analysts on motor finance, 30 March 2026.