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The FCA's response to the Complaints Commissioner's Report FCA00700 [pdf]
The FCA's response to the Complaints Commissioner's Report FCA00700. -
Information on a questionnaire sent to financial advice firms regarding their acquisition practices - April 2020
The FCA provides information on a questionnaire sent to financial advice firms regarding their acquisition practices. -
Information about agreements made under the Serious Organised Crime and Police Act 2005 - April 2020
The FCA provides information about agreements made under sections 71 to 74 of the Serious Organised Crime and Police Act 2005 (SOCPA). -
Final notice 2020: SCI Group UK Limited [pdf]
This final notice (SCI Group UK Limited) refers to an applicant applying under section 55A of the Financial Services and Markets Act 2000 for Part 4A permission to carry on a regulated activity. The applicant failed to satisfy the Threshold -
Motor finance agreements and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that issue regulated motor finance agreements. -
High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans -
Coronavirus (Covid-19) motor finance high cost credit instrument 2020 [pdf]
Coronavirus (Covid-19) motor finance high cost credit instrument 2020 -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
The FCA's guidance to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements and applies in the exceptional circumstances arising out of the coronavirus (Covid-19) -
Aggregate complaints data to 2019 H2 [xlsx]
Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2019 H2 [xlsx]
Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.