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High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans -
Coronavirus (Covid-19) motor finance high cost credit instrument 2020 [pdf]
Coronavirus (Covid-19) motor finance high cost credit instrument 2020 -
Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms
The FCA's guidance to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements and applies in the exceptional circumstances arising out of the coronavirus (Covid-19) -
Aggregate complaints data to 2019 H2 [xlsx]
Aggregate sector wide firm complaints data for 2019 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2019 H2 [xlsx]
Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2019 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. -
Second Supervisory Notice 2020: BBP Bandenia PLC [pdf]
Second Supervisory Notice issued to BBP Bandenia PLC. -
Final Notice 2020: Gary John Gregson [pdf]
This Final Notice (Gary John Gregson) refers to breaches of FIT related to the Threshold Conditions in the Consumer Credit. We imposed a prohibition. -
Dear CEO letter: lending to small businesses [pdf]
Over the past few weeks we have seen very significant efforts being made by the banking sector to deal with the impact of the coronavirus pandemic (Covid-19). -
Dear CEO letter on insuring SMEs: business interruption [pdf]
Over the past few weeks we have seen significant efforts being made by the insurance sector to deal with the impact of the coronavirus pandemic (Covid-19).