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FCA response to the Complaints Commissioner's Report: FCA00841 [pdf]
FCA response to the Complaints Commissioner's Report: FCA00841. This PDF was amended on 10 May 2021 to improve accessibility. -
Dear CEO letter: Business Interruption Insurance - January 2021 [pdf]
Following the judgment from the Supreme Court, the FCA has issued this Dear CEO letter outlining our expectations of insurers following the judgment. -
CP21/2 Financial Services Compensation Scheme – Management Expenses Levy Limit 2021/22
We and the Prudential Regulation Authority (PRA) are consulting on proposals for the annual Management Expenses Levy Limit (MELL) for the Financial Services Compensation Scheme for the financial year 2021/22. -
CP21/1: Restricting CMC charges for financial products and services claims [pdf]
This consultation paper (CP) sets out our proposals to make rules about fees charged by claims management, companies (CMCs) for claims about financial products and services. -
IFF Research Claims Management Companies (CMC) Fee Rules Research - Financial Services Claims [pdf]
The FCA commissioned the survey to gain a greater understanding of why some consumers may accept being charged higher levels of fees by CMCs. -
Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers [pdf]
FCA Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers. -
Memorandum of Understanding between the Financial Conduct Authority, Department for Work and Pensions and Money and Pensions Service [pdf]
Memorandum of Understanding between the Financial Conduct Authority, Department for Work and Pensions and Money and Pensions Service. -
Number of approvals made by the FCA for Debt Counselling - January 2021
The FCA provides data the number of firms authorised in the given year holding debt counselling only and number of firms authorised for debt counselling with a restriction for 2020. -
Occasional Paper No. 59: Sitting on a gold mine: Getting what’s owed to pawnbroking customers
In 2018, the FCA found that pawnbroking customers are not always collecting the ‘surplus’ money owed to them. In this paper, we share the results of a first intervention designed to address this. -
FCA response to the independent Financial Services Consumer Panel on the 2019-2020 Annual Report [pdf]
Our response to key comments from the independent Consumer Panel annual report for 2019/20