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Overdrafts and coronavirus: additional guidance for firms [pdf]
This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of overdraft customers. -
Consumer credit and Coronavirus: Additional Guidance for Firms [pdf]
This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of consumer credit customers. -
Overdrafts and coronavirus: Additional guidance for firms
This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of overdraft users. -
Consumer credit and coronavirus: Additional guidance for firms
This guidance applies in the exceptional circumstances arising out of the coronavirus pandemic (Covid-19) and its impact on the financial situation of consumer credit consumers. -
Call for Input: Consumer investments
This call for input looks across the whole market and considers whether there are systemic issues that need to be fixed. -
Call for Input: The Consumer Investments Market [pdf]
This Call for Input (CFI) looks at areas where the consumer investment market is not working well for customers and seeks views on what changes we can make to improve protections and outcomes in this market. -
Business interruption insurance test case: Judgment [pdf]
The full judgment in the business interruption insurance test case, which was handed down by the High Court. -
Final Notice 2020: Unique Claims Solutions Ltd [pdf]
This final notice refers to a failure to satisfy threshold conditions (COND) and to be open and cooperative (PRIN 11) in the claims management sector. We refused the firm’s application for authorisation. -
FG20/3: Branch and ATM closures or conversions [pdf]
This guidance sets out our expectation that firms should consider the -
FS20/14: Mortgages and coronavirus: additional guidance for firms - feedback on draft guidance [pdf]
In the past months, we have intervened to support both consumers and businesses during this period of uncertainty.