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Information about mortgages in Northern Ireland that are in negative equity - July 2020
The FCA provides information about mortgages in Northern Ireland that are in negative equity -
GC20/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
This guidance consultation discusses the feedback the FCA received on Guidance Consultation 19/3 and seeks views on the FCA's updated draft guidance and its cost benefit analysis. -
Financial Lives: The experiences of vulnerable consumers [pdf]
This research aims to enhance the FCA's understanding of the experiences of consumers who show characteristics of vulnerability. It will inform the FCA's work in relation to vulnerable consumers, including guidance for firms on the fair treatment of -
Vulnerable transcript - Treating vulnerable customers fairly [pdf]
Video transcript for Treating vulnerable customers fairly video. -
Business interruption insurance test case: Draft Transcript Day 5 Trial [pdf]
Draft transcript of day 5 of the trial in the business interruption test case. -
Financial Lives: The experiences of vulnerable consumers – Case Studies [pdf]
The case studies presented here explore the experiences that vulnerable consumers had when dealing with retail financial services firms, based on face-to-face depth interviews, undertaken by IFF research. -
Statement on mortgage prisoners [pdf]
FCA statement on mortgage prisoners. -
PS20/8: Motor finance discretionary commission model and consumer credit commission disclosure - feedback on CP19/28 and final rules [pdf]
This Policy Statement summarises the feedback we received on CP19/28 and our response to it. -
CP20/13: Consultation on mortgages: Removing barriers to intra-group switching and helping borrowers with maturing interest-only and part-and-part mortgages [pdf]
CP20/13: FCA Consultation on mortgages: Removing barriers to intra-group switching and helping borrowers with maturing interest-only and part-and-part mortgages. -
Information about firms giving up directly authorised status - July 2020
The FCA provides Information about firms giving up their directly authorised status