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FCA Q2 17/18 Number of skilled person reports commissioned [pdf]
Under the Financial Services and Markets Act, as amended by the 2012 Act, the FCA has the power to obtain a view from a third party (a ‘skilled person’) about aspects of a regulated firm's activities if it is concerned or wants further analysis. -
Complaints Data Analysis: 2017 H1 [pdf]
This analysis looks at the aggregate complaints data for 2017 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Aggregate complaints data to 2017 H1 [xlsx]
Aggregate sector wide firm complaints data for 2017 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2017 H1 [xlsx]
Firm level complaints data 2017 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Financial Lives Survey 2017: Data Tables: Volume 18 - Guidance [xlsx]
This volume of tables contains questions on: guidance. The Financial Lives Survey 2017 is a tracking study designed to provide the FCA with insight on consumer behaviour and experience in the retail financial markets we regulate. -
Financial Lives Survey 2017: Data Tables: Volume 10 - Advice 1 [xlsx]
This volume of tables contains questions on: Advice 1 (have received regulated advice in last 12 months about investments, saving into a pension or retirement planning). The Financial Lives Survey 2017 is a tracking study designed to provide the FCA -
Financial Lives Survey 2017: Data Tables: Volume 11 - Advice 2 [xlsx]
This volume of tables contains questions on: Advice 2 (have not had regulated advice in last 12 months about investments, saving into a pension or retirement planning, but might need it). The Financial Lives Survey 2017 is a tracking study designed -
Financial Lives Survey 2017: Data Tables: Volume 7 - Pension accumulation [xlsx]
This volume of tables contains questions on: pension accumulation. The Financial Lives Survey 2017 is a tracking study designed to provide the FCA with insight on consumer behaviour and experience in the retail financial markets we regulate. -
Financial Lives Survey 2017: Data Tables: Volume 9 - Pension decumulation 2 [xlsx]
This volume of tables contains questions on: Pension decumulation 2 (decumulated in last 2 years). The Financial Lives Survey 2017 is a tracking study designed to provide the FCA with insight on consumer behaviour and experience in the retail -
Financial Lives Survey 2017: Data Tables: Volume 20 - Custom tables [xlsx]
This volume of tables contains questions on: regulated advice, general insurance cross product holdings, gender, retirement income, switching day to day accounts. The Financial Lives Survey 2017 is a tracking study designed to provide the FCA with