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Final Notice 2018: Autosolve Car Sales Limited [pdf]
This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the consumer credit sector. We imposed a cancellation. -
Complaints Data Analysis: 2018 H1 [pdf]
This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Final Notice 2018: AOTM Digital Solutions Limited [pdf]
This final notice refers to a failure to satisfy the suitability threshold condition (COND) and to be open and co-operative with the Authority (PRIN 11) in the consumer credit sector. We imposed a cancellation. -
Aggregate complaints data to 2018 H1 [xlsx]
Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2018 H1 [xlsx]
Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Handbook Notice 59 [pdf]
This Handbook Notice describes certain changes to the Handbook and other material made by the Financial Conduct Authority (FCA) Board under its legislative and other statutory powers on 27 September 2018. Additionally, this Notice contains -
Occasional paper no.40: Time to act: A field experiment on overdraft alerts [pdf]
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Payment protection insurance complaints deadline Final Report
This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it. -
Payment protection insurance complaints deadline: Progress Report [pdf]
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Mortgages Product Sales Data (PSD) Tables 2018 [xlsx]
The FCA collects data from the firms it regulates on what products they are selling. Firms operating in the mortgages sector submit product transaction data to us quarterly. These tables are for 2018.